Today, I got my Twitter account suspended. I’m still not sure why, but it seemed because Twitter mistakenly suspended my account. I was a little bit panic, but I believed that there was a solution for this situation. I just hoped that Twitter listened and did something on my issue. Of course, I was only one of hundreds, or thousands, or maybe millions of users who got such problem (at that moment).
To make the story short, I finally got my account un-suspended in two hours or less. So, what did I do to get my account back?
Being suspended, it does not mean that you don’t have access to your Twitter account. When my status was suspended, I could still login to Twitter. I could see the timeline updates from people I follow. Being suspended means that I can’t change any data, it’s like being in “read-only” mode. If you think you don’t do any illegal activities (see Twitter rules), and you want to have your account back, just do the standard procedure.
The first thing I did was filling a ticket, explaining the situation. I also mentioned about the situation I wrote in my blog. I was not sure whether the information was useful or not, but at least I provide more details.
Few minutes after that, I was happy because my ticket status marked as “Solved”. Here, “solved” does not mean “Hurray, I get my account back!”. “Solved” also means “assigned to staff”, or “someone had been notified about the issue”.
I did not want to flood the staff by updating my tickets, asking for an emergency actions. It was around 1 AM (my time), and I could wait until morning, if needed. I was not sure about my ticket status. I also was not sure whether Twitter staff reviewed my request or not. I did not know what happened exactly with account. I just waited for feedback/action from Twitter staff.
I reloaded Twitter page randomly, just to check the status. Suspended, still. And then — after around 2 hours — I had my Twitter account back to normal. I was happy, and checked my ticket status, nothing changed. No comments, no feedbacks, … nothing. I was fine with that. Twitter was probably busy with other issues. The most important thing is that Twitter did something from there. Even if the machine did this, I’m still happy. :)
Lessons learned: it’s fine to be panic but the next things are: don’t panic, follow the procedure, and be patient.